Welcome to the TowFLEXX Online Shop

Privacy Policy

Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for entering into a contract. You are not obligated to provide the data. Failure to provide it will have no consequences. This applies only insofar as no other information is provided in the following processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.


Server log files
You can visit our websites without providing any personal information.
Each time you access our website, your internet browser transmits usage data to us or our web host/IT service provider, which is then stored in log files (server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred, and the requesting provider.
The processing is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in ensuring the smooth operation of our website and improving our services.

Your data may be transferred to and processed in third countries outside the EU, in particular Canada and the USA. The EU Commission has issued an adequacy decision for Canada. The EU Commission has also issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the EU Commission's Standard Contractual Clauses.

contact

Responsible party / Data Protection Officer
Please contact us if you wish. The data controller is: Axel Schickling, Wöstendöllen 95-96, 49429 Visbek , Germany, +494445988144, info@towflexx.de

You can reach our data protection officer directly at: Axel Schickling

Customer initiates contact via email
If you contact us proactively via email, we collect your personal data (name, email address, message text) only to the extent that you provide it. This data processing serves the purpose of processing and responding to your inquiry.
If the contact is for the purpose of carrying out pre-contractual measures (e.g., providing advice on purchase interest, preparing an offer) or relates to a contract already concluded between you and us, this data processing is based on Art. 6 para. 1 lit. b GDPR.
If you contact us for other reasons, this data processing is based on Article 6(1)(f) GDPR, due to our overriding legitimate interest in processing and responding to your inquiry. In this case, you have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Article 6(1)(f) GDPR.
We will only use your email address to process your request. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.

Data collection and processing when using the contact form
When you use the contact form, we collect your personal data (name, email address, message text) only to the extent that you provide it. The data is processed for the purpose of contacting you.

If the contact is for the purpose of carrying out pre-contractual measures (e.g., providing advice on purchase interest, preparing an offer) or relates to a contract already concluded between you and us, this data processing is based on Art. 6 para. 1 lit. b GDPR.
If you contact us for other reasons, this data processing is based on Article 6(1)(f) GDPR, due to our overriding legitimate interest in processing and responding to your inquiry. In this case, you have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Article 6(1)(f) GDPR.
We will only use your email address to process your request. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.

Using the address validation of the Google Maps API
We use the address validation service provided by Google (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland “Google”) on our website.
The data processing serves the purpose of checking your entries in our address forms for input and spelling errors in real time, and supplementing any missing data. If incorrect data is entered, alternative suggestions for correction are displayed. For this purpose, the address data you enter is transmitted to the provider, stored there, and analyzed.
Among other things, the following information may be transmitted to and processed by Google: postal addresses (country, city, postal code, street, house number), email address, telephone number.
Your data may also be transferred to the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has therefore committed to complying with European data protection principles.
Your personal data is processed on the basis of Article 6(1)(f) GDPR, based on our overriding legitimate interest in a correct data basis for fulfilling our contractual obligations. You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you.
The data is processed separately by the provider and is not combined with other data. It is deleted by the provider as soon as the status of the entered data has been determined, but no later than 30 days.
Further information on Google's terms of service and privacy policy can be found at: https://cloud.google.com/maps-platform/terms or at https://www.google.de/policies/privacy/ .

Data collection and processing when using the application form
When you use the application form, we collect your personal data only to the extent that you provide it. This includes your contact details (e.g., name, email address, telephone number), information about your professional qualifications and education, information about professional development courses, and performance-related documentation.

The data processing serves the purpose of contacting you and deciding whether to establish an employment relationship with you. Providing this data is necessary to carry out the application process. Your personal data is processed on the basis of Article 6 Paragraph 1 Letter b GDPR in conjunction with Section 26 Paragraph 1 BDSG for the purpose of carrying out pre-contractual measures (completion of the application process as a step towards initiating an employment contract).
If you have given us your consent to process your personal data for inclusion in our applicant pool, e.g., by ticking a checkbox, the processing is based on Article 6(1)(a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of the processing carried out based on the consent before its withdrawal.

If, during the application process, special categories of personal data within the meaning of Article 9(1) GDPR are requested from applicants, such as information on the degree of disability, this is done on the basis of Article 9(2)(b) GDPR, so that we can exercise the rights arising from employment law and social security and social protection law and fulfill our obligations in this regard.

We store your personal data for as long as necessary to process your application. Your data will then be deleted no later than six months after this period, unless you have consented to further processing and use. If an employment relationship is established following the application process, the data provided will be further processed for the purposes of carrying out the employment relationship, based on Article 6 Paragraph 1 Letter b GDPR in conjunction with Section 26 Paragraph 1 BDSG, and subsequently transferred to your personnel file.

Customer account Orders

Customer account
When you open a customer account, we collect your personal data to the extent specified there. This data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing is based on Article 6(1)(a) GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out based on the consent before its withdrawal. Your customer account will then be deleted.

Collection, processing and transfer of personal data during orders
When you place an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and to handle your inquiries. Providing this data is necessary for entering into a contract. Failure to provide this data will result in the contract not being concluded. This processing is based on Article 6(1)(b) GDPR and is necessary for the performance of a contract with you.
Your data will be shared with, for example, shipping companies, dropshipping and fulfillment providers, payment service providers, order processing service providers, and IT service providers. In all cases, we strictly adhere to legal requirements. The scope of data transfer is limited to the minimum necessary.
Your data may be transferred to and processed in third countries outside the EU, in particular Canada and the USA. The EU Commission has issued an adequacy decision for Canada. The EU Commission has also issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the EU Commission's Standard Contractual Clauses.

Reviews


Review reminder
After placing your order, we would like to ask you to rate your purchase with us.
For this purpose, we use your personal data (name, email address, order information) independently of the contract processing to send you a review reminder by email after an order has been placed, provided you have expressly agreed to this.
The processing is based on Article 6(1)(a) GDPR with your consent. You can withdraw your consent at any time by using the corresponding link in the email or by notifying us, without affecting the lawfulness of the processing carried out based on the consent before its withdrawal.
Inventory management

Use of an external merchandise management system
We use an enterprise resource planning (ERP) system for order processing. For this purpose, your personal data collected during the ordering process will be transferred to...
Demand Software Solutions GmbH, Am Tannenkamp 27, 49439 Steinfeld
transmitted.

The processing of your personal data serves the purpose of fulfilling the contract concluded with you and is based on Art. 6 para. 1 lit. b GDPR.


Payment service provider

Using Klarna payment options
We use the payment service of Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna") on our website. By selecting and using payment via Klarna, the data required for payment processing is transmitted to Klarna in order to fulfill the contract with you using the chosen payment method. This processing is based on Article 6(1)(b) GDPR.

Cookies may be stored that allow your browser to be recognized. The resulting data processing is based on Article 6(1)(f) GDPR, due to our overriding legitimate interest in offering a customer-oriented range of payment methods. You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you.
"Pay Later" (invoice), "Pay Now" (payment by direct debit, credit card, instant bank transfer), "Financing" (installment purchase)
For certain payment methods such as " Pay Later" (invoice), "Pay Now" (payment by direct debit, credit card, instant bank transfer), "Financing" (installment purchase), Klarna reserves the right to obtain a credit report based on mathematical-statistical procedures using credit agencies.
For this purpose, Klarna transmits the personal data required for a credit check, such as first and last name, address, gender, email address, IP address, and order-related data, to a credit agency for identity and credit verification. Klarna uses the information obtained about the statistical probability of payment default to make a balanced decision regarding the establishment, execution, or termination of the contractual relationship. The credit report may include probability values ​​(score values) calculated using scientifically recognized mathematical-statistical methods, which incorporate address data, among other factors. Your legitimate interests are protected in accordance with legal regulations. The data processing serves the purpose of credit assessment for initiating a contract. This processing is based on Article 6(1)(f) GDPR, due to our overriding legitimate interest in protecting against payment defaults when Klarna provides services in advance. You have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data based on Article 6(1)(f) GDPR by notifying Klarna. Providing this data is necessary for concluding the contract with your chosen payment method. Failure to provide this data will result in the contract not being able to be concluded with your chosen payment method.
Further information, in particular regarding which credit agencies Klarna shares your personal data with, can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies .
General information about Klarna can be found at: https://www.klarna.com/de/ . Your personal data will be processed by Klarna in accordance with applicable data protection regulations and as described in Klarna's privacy policy at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy .

Cookies

Our website uses cookies. Cookies are small text files that are stored in or by the internet browser on a user's computer system. When a user visits a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that enables the browser to be uniquely identified when the website is visited again.
Cookies are stored on your computer. Therefore, you have full control over their use. By selecting the appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been stored can be deleted at any time. However, please note that you may then not be able to fully utilize all the functions of this website.
The links below provide information on how to manage (including disable) cookies in the most common browsers:
Technically necessary cookies
Unless otherwise stated in the privacy policy below, we only use these technically necessary cookies to make our website more user-friendly, effective, and secure. Furthermore, cookies enable our systems to recognize your browser even after you navigate to a different page and to offer you services. Some features of our website cannot be offered without the use of cookies. For these features, it is necessary that the browser is recognized even after a page change.
The use of cookies or similar technologies is based on Section 25 Paragraph 2 of the German Telemedia Act (TDDG). The processing of your personal data is based on Article 6 Paragraph 1 Letter f of the GDPR, due to our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our services.
You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you.
How to use the Shopify Consent tool (Shopify Privacy & Compliance)
We use the “Shopify Privacy & Compliance” consent tool from Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; “Shopify”) on our website. Shopify is a company affiliated with Shopify Inc. (151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).
This tool allows you to grant consent for data processing via the website, in particular the setting of cookies, and to exercise your right to withdraw previously granted consent. The data processing serves the purpose of obtaining and documenting necessary consents for data processing and thus complying with legal obligations. Cookies may be used for this purpose. User information, including your IP address, is collected and transmitted to Shopify.
Your data may be transferred to and processed in third countries outside the EU, in particular Canada and the USA. The EU Commission has issued an adequacy decision for Canada. The EU Commission has also issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the EU Commission's Standard Contractual Clauses.
The data processing is carried out to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR.
Further information on data protection at Shopify can be found at https://www.shopify.com/de/legal/datenschutz .


Analytics, ad tracking, AI tools


Using Shopify statistics
We use the statistics and analytics functions of Shopify International Ltd. (Victoria Buildings,
2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website as part of order processing. Shopify is a company affiliated with Shopify Inc. (151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).
The data processing serves the purpose of analyzing this website and its visitors. For this purpose, data is stored for marketing and optimization purposes and made available in reports, analyses, and statistics. This includes the collection and processing of the following device information: information about the web browser, IP address, time zone, and some of the cookies installed on your device. When you navigate the website, information about the web pages or products visited, the referrer URL (the website from which you accessed our website), and information about how you interact with the website are also collected. Technologies such as cookies, web beacons, tags, and pixels (electronic files used to collect information about how you navigate the website) are used for this purpose.
Your data may be transferred to and processed in third countries outside the EU, in particular Canada and the USA. The EU Commission has issued an adequacy decision for Canada. The EU Commission has also issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Shopify is not certified under the TADPF. This data transfer is based on contractual obligations comparable to the EU Commission's Standard Contractual Clauses.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telemedia Act (TDDG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR. The processing of your personal data is based on your consent pursuant to Article 6 Paragraph 1 Letter a of the GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
You can find more information about data protection at Shopify at https://www.shopify.com/de/legal/datenschutz , information about the data processing agreement at https://www.shopify.com/de/legal/dpa and information about the cookies used at https://www.shopify.com/de/legal/cookies .


Using Google Ads conversion tracking
We use the online advertising program "Google Ads" on our website and, within this framework, conversion tracking (visit action evaluation). Google Conversion Tracking is an analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; Google).
When you click on an ad served by Google, a conversion tracking cookie is placed on your computer. These cookies have a limited lifespan, do not contain any personally identifiable information, and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page. Each Google Ads customer receives a different cookie. This means that cookies cannot be tracked across the websites of different Ads customers.
The information collected using the conversion cookie is used to generate conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information that can personally identify users. 
Your data may be transferred to Google LLC servers in the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has therefore committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telemedia Act (TDDG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR. The processing of your personal data is based on your consent pursuant to Article 6 Paragraph 1 Letter a of the GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information and Google's privacy policy can be found at: https://www.google.de/policies/privacy/

Using Google AdSense
We use the AdSense feature of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website. The data processing serves the purpose of renting advertising space on the website and using this space to target website visitors with interest-based advertising. This feature displays personalized, interest-based advertisements from the Google Display Network to visitors of the provider's website. Google uses cookies that enable an analysis of your website usage. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and is therefore committed to complying with European data protection principles. Google may transfer this information to third parties if required to do so by law or if third parties process this data on Google's behalf. Google will under no circumstances associate your IP address with other Google data.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telemedia Act (TDDG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR. The processing of your personal data is also based on your consent pursuant to Article 6 Paragraph 1 Letter a of the GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information and Google's privacy policy can be found at: https://www.google.com/policies/technologies/ads/ and https://www.google.de/policies/privacy/

Using "Shopify Network Intelligence"
We use the "Shopify Network Intelligence" security and analytics feature from Shopify Inc., Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland, in our online shop. Shopify Network Intelligence is an automated system based on artificial intelligence. This system serves to improve network security, detect fraud, and optimize shop performance.
Shopify Network Intelligence monitors network access and user behavior to detect and prevent fraudulent activities (e.g., credit card fraud, bot attacks) at an early stage. Data is also used for technical stability and performance analysis.
In accordance with Article 52 of the AI ​​Regulation, we inform you that you are interacting with an AI system. The responses generated by Shopify Network Intelligence may contain errors or be incomplete. Please review the content critically and do not rely solely on the chatbot output for legally binding matters.
Shopify Network Intelligence helps us ensure IT security and fraud prevention, the availability of the online shop, and analyze and optimize shop performance.
Cookies are used for this purpose. These cookies enable the recognition of your internet browser. Your data may be transferred to Canada. The EU Commission has issued an adequacy decision for Canada, which covers data processing by companies subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). Shopify, headquartered in Canada, is subject to PIPEDA and is obligated to comply with its data protection principles.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telecommunications and Telemedia Data Protection Act (TTDSG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR. The processing of your personal data is also based on your consent pursuant to Article 6 Paragraph 1 Letter a of the GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on data processing can be found in Shopify's privacy policy at https://www.shopify.com/de/legal/datenschutz

Plug-ins and other


Using YouTube
We use the YouTube video embedding function on our website, provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “YouTube”). YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
This feature displays videos hosted on YouTube within an iFrame on the website. The "Enhanced Privacy Mode" option is enabled. This means that YouTube does not store any information about website visitors. Information is only transmitted to and stored by YouTube when you actually watch a video. Your data may be transferred to the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). YouTube has certified itself under the TADPF and has therefore committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telemedia Act (TDDG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR. The processing of your personal data is based on your consent pursuant to Article 6 Paragraph 1 Letter a of the GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on the collection and use of data by YouTube and Google, your related rights and options for protecting your privacy can be found in YouTube's privacy policy at https://www.youtube.com/t/privacy .


Using Google Translate
We use the translation service of [Company Name] on our website via an API integration.
Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).
The data processing serves the purpose of displaying the information provided on the website in other languages. To ensure that the translation is automatically displayed according to your chosen language, your browser connects to Google's servers. Cookies may be used in this process. Among other things, the following information may be collected and processed: IP address, URL of the visited page, date and time.
Your data may be transferred to the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has therefore committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telemedia Act (TDDG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR. The processing of your personal data is based on your consent pursuant to Article 6 Paragraph 1 Letter a of the GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on the collection and use of your data by Google can be found at: https://www.google.com/policies/privacy/ .
Data subject rights and storage period

Storage duration
After complete contract fulfillment, the data will initially be stored for the duration of the warranty period, then taking into account legal, in particular tax and commercial law retention periods, and then deleted after the expiry of the period, unless you have consented to further processing and use.


Rights of the data subject
Provided the legal requirements are met, you have the following rights under Articles 15 to 20 GDPR: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability.
Furthermore, pursuant to Article 21 Paragraph 1 GDPR, you have the right to object to processing based on Article 6 Paragraph 1 f GDPR, as well as to processing for direct marketing purposes.

Right to lodge a complaint with the supervisory authority
According to Article 77 of the GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is unlawful.


You can lodge a complaint with the supervisory authority responsible for us, which you can reach using the following contact details:

State Commissioner for Data Protection Lower Saxony
Prinzenstraße 5
30159 Hannover
Tel.: +49 511 1204500
Fax: +49 511 1204599
Email: poststelle@lfd.niedersachsen.de

Right to object
If the processing of personal data listed here is based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR, you have the right to object to this processing at any time with effect for the future on grounds relating to your particular situation.
After an objection has been lodged, the processing of the data in question will cease, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of establishing, exercising or defending legal claims.


Last updated: October 22, 2024

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